Emergency Triage
Separates no-heat and burst-pipe calls from quote requests by urgency.
HVAC & Plumbing
Answer the 2 AM emergency call before your competitor does.
A dispatch-aware receptionist that triages no-heat, no-AC, and flooding calls, sends the right tech, and books routine work for business hours.
24/7
Availability
Same Call
Emergency Dispatch
3–5x
Surge Capacity
None
Overtime Added
Why This Matters
Home service runs on emergencies, and the first company to answer gets the job. But your techs are in the field all day and nobody is in the office — which is why contractors miss 60–80% of incoming calls. A company missing 8 emergency calls a week at a $450 average ticket is losing $3,600 a week, about $187,000 a year. Capturing even half of them recovers $93,000.
Flags "no heat," "gas smell," and "flooding" as emergencies and dispatches immediately.
Books quotes, tune-ups, and filter changes for normal business hours instead of waking a tech.
Absorbs 3–5x seasonal call surges during heat waves and cold snaps without temp staff.
~$93,000
Annual Revenue Recovered
Workflow Modules
What Clanassist Handles For HVAC & Plumbing
Technician Dispatch
Routes emergencies by tech availability, location, and specialty.
Maintenance Booking
Schedules seasonal tune-ups and routine service into open slots.
Job Detail Capture
Records address, symptoms, system type and age, and warranty status.
Seasonal Surge Coverage
Handles heat wave and cold snap call spikes without extra headcount.
Service & Pricing FAQ
Answers service areas, emergency fees, payment options, and plan pricing.
Example Workflow: 11:45 PM Furnace Failure
A homeowner calls in December: "My furnace stopped and it is 15 degrees out. I have a baby in the house." ClanAssist flags a priority-one emergency, captures the address and system details, and dispatches the on-call tech by call and text — then texts the homeowner: "Mike is on the way, ETA 35 minutes. Use space heaters and keep bedroom doors closed." The tech is en route before the call ends.
P1
Priority Assigned
35 Min
Tech ETA Sent
0
Office Staff Woken
Every Emergency Call, Answered And Dispatched
See how ClanAssist triages and dispatches for your HVAC or plumbing crew.